Shipping Information
Shipping Information
Christmas Order Cut Off Dates
Dispatch time
Our goal is to send out all orders promptly, however please understand that, in rare cases, dispatch may take up to 5 working days (excluding weekends and bank holidays). Each item is handcrafted with care to ensure you receive the highest quality chocolate treats.
Delivery Costs
UK: We provide Tracked Delivery through Royal Mail at £4.49. Additionally, we offer 24-hour Tracked Delivery with Signature Confirmation for £5.49.
International: We do offer shipping outside of the UK, with the shipping cost determined by the weight of your order. Please make a cart and enter your address to see the shipping price.
International Shipping
USA Orders – Import Duty
For customers in the United States, recent tariffs mean an import duty of 10% + £0.50 is applied at checkout. This is collected by us, so you will not need to pay any additional duty or tax when your order arrives.
Rest of the world Orders – Import Duty
Kindly note, orders shipped outside of the UK may incur customs/taxes charges. Regrettably, these charges are the responsibility of the customer, and as sellers, we cannot assume any liability for them.
Delivery Times
For UK orders, delivery usually takes 2 business days once dispatched.
For international orders, delivery typically takes 1–2 business weeks once dispatched depending on location.
Weather Conditions
When the weather is too warm, we might hold off on sending your chocolate-filled parcel to ensure those treats arrive in prime condition. Don’t fret though, we’ll drop you an email if such a case arises. While we get that melted chocolate has its charms, we’re pretty sure you’ll enjoy our chocolates best when they’re at their smooth, velvety best!
We also take extra steps to protect your order in transit. Packages are clearly labelled with instructions to keep them out of direct sunlight. Orders are kept chilled until the moment they’re collected.
Although we do everything we can to minimise the risk, we can’t take responsibility for any melting that occurs during warm weather, as we have no control over temperatures once the parcel leaves us.
