FAQs
FAQs
Do you have any questions? We’re here to assist you. If you don’t find the information you need, please email us at hello@jenkinsemporium.co.uk and we will provide you with an answer. We regularly update our FAQ section to ensure you have access to the most current information available.
Where are you based?
While we do not have a physical store at the moment, our chocolates are lovingly handcrafted in the heart of Kingston upon Thames, UK. We’re proud to be part of this vibrant community and to uphold a five-star hygiene rating. More details about our rating can be found on the Food Standards Agency website.
Can I amend my order after it has been placed?
Please send us an email at hello@jenkinsemporium.co.uk as soon as possible, and we will do our utmost to assist with any changes, provided your order has not yet been packed.
How long does it take for my order to be shipped?
We strive to ship orders as quickly as possible, but since we work in small batches, it can take up to 5 working days for some orders to be dispatched. However, most orders ship much sooner.
Do you ship internationally?
We do offer shipping outside of the UK, with the shipping cost determined by the weight of your order.
Where is my order? How can I track a package?
How should I store my chocolates?
What is the shelf life of your chocolates?
How do my reward points (ChocoPoints) work?
What is your return policy?
My order has been delivered incorrectly/damaged.
What allergens are contained in your products?
Can I request a specific delivery date?
